Shipping policy

How much does it cost?

Our standard Mainland UK delivery is £4.95, but we offer free shipping when you spend over £60.00.

How will my order arrive?

Depending on the size, weight and value of your order, delivery will be made by either Royal Mail or DPD Local. You will receive an email to let you know your order is on its way. Deliveries are made between 8am and 6pm, Monday to Friday (excluding bank holidays) Saturdays and Sundays are not classed as working days. A signature may be required.

To provide a high quality service for our customers, the majority of our parcels are delivered using DPD Local and their Predict delivery service. DPD Local provides recipients with a one hour delivery window, that is why we ask for your email and mobile number. You will be notified by SMS / email on the morning of delivery, so you don’t have to wait in all day.

Can I take delivery of my parcel in a way that suits me?

If you wish to reschedule, you can:

- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a safe place
- Collect from your DPD Local/DPD Pickup Shop
- Collect from your local DPD Local depot

We recommend you use a delivery address where there will be someone to receive your parcel. It is a good idea to use your work address, alternatively make a note in the comments box if there is a neighbour or safe place that the parcel can be left – however if you leave instructions requesting the parcel be left in a different location (e.g. garage, garden, porch or with a neighbour) we cannot be held responsible if you fail to receive your parcel.

If no one is available to accept the delivery at the delivery address, the driver should leave a card with information on arranging re-delivery or collection, but will attempt to deliver three times before returning the parcel to us.

Please note if a parcel is returned to us due to non-collection, postage will be charged to re-deliver your order.

How much does it cost?

Express delivery is available to Mainland UK at the cost of £7.95.

Unfortunately Express Delivery is not available to the Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man and the Scilly Isles.

Are there any items not eligible for Express Delivery?

Unfortunately Pappelina runners, furniture and fabrics cannot be delivered by Express Delivery. Delivery times for these items are stated on the product page. Don't hesitate to contact us and we will let you know if we have stock for immediate delivery.

When do I need to place my order?

Your will need to place your order before 1pm for next working day delivery. A signature will be required. Please note Saturdays and Sundays are not classed as working days. Orders placed after 1pm on Thursday will be delivered on Monday, orders placed on Friday afternoon will be delivered on the following Tuesday. Saturday delivery can be arranged at extra cost, please contact us to arrange.

How will my order arrive?

To provide a high quality service for our customers, the majority of our parcels are delivered using DPD Local and their Predict delivery service. DPD Local provides recipients with a one hour window, that is why we ask for your email and mobile number. You will be notified by SMS / email on the morning of delivery, so you don’t have to wait in all day.

Can I take delivery of my parcel in a way that suits me?

If you wish to reschedule, you can:

- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a safe place
- Collect from your DPD Local/DPD Pickup Shop
- Collect from your local DPD Local depot

 

We recommend you use a delivery address where there will be someone to receive your parcel. It is a good idea to use your work address, alternatively make a note in the comments box if there is a neighbour or safe place that the parcel can be left – however if you leave instructions requesting the parcel be left in a different location (e.g. garage, garden, porch or with a neighbour) we cannot be held responsible if you fail to receive your parcel.

If no one is available to accept the delivery at the delivery address, the driver should leave a card with information on arranging re-delivery or collection, but will attempt to deliver three times before returning the parcel to us.

Please note if a parcel is returned to us due to non-collection, postage will be charged to re-deliver your order.

 

How much does it cost?

Delivery is available for a limited time only at £4.95. Free when you spend over £65.00.

Although we are unable to offer next day delivery to your area, we will do our utmost to get your order to you as quickly and efficiently as possible.

How will my order arrive?

We know you are a little further away but your order will only take 3 - 5 workings to get to you, if not before! Depending on the size, weight and value of your order, delivery will be made by either Royal Mail or DPD Local. You will receive an email to let you know your order is on its way. Deliveries are made between 8am and 6pm, Monday to Friday (excluding bank holidays) Saturdays and Sundays are not classed as working days. A signature may be required.

To provide a high quality service for our customers, the majority of our parcels are delivered using DPD Local and their Predict delivery service. DPD Local provides recipients with a one hour window, that is why we ask for your email and mobile number. You will be notified by SMS / email on the morning of delivery, so you don’t have to wait in all day.

Can I take delivery of my parcel in a way that suits me?

If you wish to reschedule, you can:

- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a safe place
- Collect from your DPD Local/DPD Pickup Shop
- Collect from your local DPD Local depot

 

We recommend you use a delivery address where there will be someone to receive your parcel. It is a good idea to use your work address, alternatively make a note in the comments box if there is a neighbour or safe place that the parcel can be left – however if you leave instructions requesting the parcel be left in a different location (e.g. garage, garden, porch or with a neighbour) we cannot be held responsible if you fail to receive your parcel.

If no one is available to accept the delivery at the delivery address, the driver should leave a card with information on arranging re-delivery or collection, but will attempt to deliver three times before returning the parcel to us.

Please note if a parcel is returned to us due to non-collection, postage will be charged to re-deliver your order.